What it covers
The moment a customer has a question.
Accurate, approved information
Answers come from information your business has reviewed and approved. When a question falls outside it, the system says so instead of guessing.
A clear handoff to people
Anything urgent, sensitive or unknown goes to the right person on your team, with the details already gathered, rather than a dead end.
Inquiry and intake support
Collect what your team needs to act, in the order your process needs it, and read it back to the customer to confirm before it is sent on.
Website and customer journey intelligence
Learn from what customers ask and where approved answers run out, so the information on your site and in your answers improves over time.
How response experience and the path to a booking are measured is agreed with you during discovery, around the data you have and the access you approve.
The worked example
Janua AI Front Desk, answering on this site right now.
The assistant in the corner of this page is Janua AI Front Desk, running as our own receptionist. It is the clearest example of the approach:
- It answers only from an approved library. Ask it for something it was never allowed to say and it hands off rather than improvising.
- It gathers what is needed, reads it back for confirmation, and sends the inquiry to the team.
- It escalates the moment it is unsure.
- It keeps a record of who approved every answer, and when.
A public demo runs it as two sample businesses, a landscaper and a restaurant, and a voice demo answers out loud on the same engine. Phone-line answering is in development, and connections to your booking, phone or customer systems are scoped per project. Try the demo →
Where it fits
Industry examples.
These are typical starting points, scoped with each business. They describe possible applications, not finished products.
Hours, menus, dietary questions, large-party requests and location details answered consistently across every location.
Intake that gathers the facts a professional needs while never giving advice it is not permitted to give.
Quote requests captured with the details that matter, and urgent jobs flagged to a person at once.
Start with the questions your customers already ask.
A short conversation is enough to see where approved answers and a clean handoff would help.